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"When asked to rate their own talent, outsourcing buyers consider themselves strong in tactical areas such as contract negotiation and service provider selection but weaker in the more strategic fields of improving analytics, driving innovation, and defining business outcomes beyond cost
"Perhaps it’s a result of cloud becoming so tightly interwoven with the business that the potential results may be more far-reaching than a single process or two. Or, perhaps, cloud adoption and usage is expanding deeper into business operations at a faster pace than
"How is the supplier operating the platform? Do you have to compete with other users for resources? How does the platform deal with that contention? Different platforms handle this better than others and as many home broadband providers will notice, services can be slow during school holidays. Fine, but can you afford for your applications to be slow due to similar events occurring which are out of your control? I have heard of instances where providers are contending memory by 4 – 8 times on a server.
"These days, larger enterprises are investing in public clouds, and they're accustomed to real people talking to them on the phone, account managers in their offices, and cell numbers for support engineers on call around the clock. In other words, they want public cloud providers to offer the same level of customer service as the larger
Cash is King
Yes, in a sellout price war world. Cash when it comes to services means long-term agreements. One of the fundamentals in cloud is the ability to move between CSPs, irrelevant of the reason why. Pay upfront, when it comes to IT services, is not cloud friendly: it’s a
